Shipping ~ Returns

Shipping within Australia

Shipping is free. We use Australia post Road - approximately 5-7 working days once item has been dispatched. It is not the responsibility of Pip Textiles for delays with Australia Post.

Overseas Shipping

Please email me at Piptextilesau@gmail if you would like a quote for postage.

Returns 

Being a small business we ask that you consider carefully before you purchase but if you are totally unsatisfied we will accept returns & refund with in 14 days of delivery. The item must be returned unused & in the same condition that you received in.

Made to order items are not able to be returned or refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at piptextilesau@gmail.com

Returns
To return your product, you should mail your product to: Pip Textiles, PO BOX 22, Beachport SA 5280, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customs & Import Taxes

It is the responsibility of the buyer for any customs or import taxes on items. We are also not responsible for any delays through customs.